Outsource your after-sales service. Delight your customers.
The independent global partner that runs field service, depot repair and after-sales support on your behalf — so you cut service cost while raising customer satisfaction.
Trained and certified across a wide array of life science, diagnostics and medical device systems — broader coverage, lower cost.
A worldwide technician network reaches the end-user site fast — reducing downtime, travel cost and CO₂ emissions.
Our Service Excellence Academy trains your teams to deliver customer delight — the management concept that lifts loyalty and Net Promoter Score.
Service is mission-critical — but it doesn't have to be yours to run.
Building and having your own field service organisation is expensive, hard to scale and slow to reach every customer. oneservice is the smarter alternative: an independent service provider that partners with OEMs, manufacturers, distributors and resellers to deliver after-sales service on your behalf.
You keep the customer relationship and the brand. We bring the trained specialists, the repair centers and the global reach — at a lower, predictable cost.
End-to-end managed service, consulting & learning
One partner, one team, one excellent quality standard — covering the full after-sales lifecycle.
One specialist, many platforms — like a Swiss knife
Trained and certified across a wide range of life science, diagnostics and medical device technologies. Wondering if we can service yours? We very likely can. See below some examples of equipment we currently service.
Closer to your customers – Europe and North America
A global technician network reaches the end-user site fast — cutting downtime, travel cost and CO₂.
Feusisberg, Switzerland
HQ · Repair · R&D Lab
Büttelborn / Frankfurt, Germany
1,700+ m² · Repair & Refurbish · Admin & Dispatch · Logistic Hub
Dallas, USA
14,000+ sqft · Repair & Refurbish · Admin & Dispatch · Logistic Hub
Manchester, UK
Repair · Admin & Dispatch · Logistics Hub
An independent partner built for the way service is changing
Deep expertise where precision matters most
Whitepaper
Why your field service model is costing you more than you think
A comprehensive analysis of field service economics for OEM leaders in life science, diagnostics and medical technology. This whitepaper reveals the true cost of in-house field service, explains why transactional outsourcing models deliver 8–20% TCO savings, and shows how brand integrity is preserved when outsourcing is structured correctly.
What you’ll learn
- The fully burdened cost of field service engineers (often 1.6–1.8x base salary)
- Why in-house models struggle with scale, coverage and talent retention
- How transactional service partners restructure service economics
- Real-world financial analysis by company size (small, midsize, large OEMs)
- How to preserve brand integrity while outsourcing delivery
- A framework for building a partner-specific business case
Trusted by the people we serve
The servicing program has run flawlessly in 2024 and gives us great confidence in moving forward with oneservice.
Working with oneservice has been a true partnership – their ability to quickly adapt to our evolving needs and their strong commercial support has been invaluable in ensuring our customers consistently receive excellent service.
oneservice has accompanied us as a reliable and professional partner on our journey from startup to being an integral part of a larger organization. Not only their flexibility to address our requirements, but also their extensive experience in all kinds of service aspects has continuously convinced and ultimately helped us grow our service business. Our customers appreciate the support given by oneservice, often highlighting the fast response time we are able to deliver thanks to our close collaboration.
For many years, we have valued oneservice as a trusted collaborator, distinguished by strong technical expertise, a high degree of flexibility, and active commercial support helping us drive sales.
Latest news
Optimize your service. Increase your coverage.
Tell us about your installed base and service footprint, and we will show you how outsourcing to oneservice lowers cost and raises satisfaction.