About Us

ABOUT US
OUR PARTNERS

oneservice is a global service provider offering complete managed service solutions, consulting and learning for the Life Science, Diagnostics and Medical Device Industries.

oneservice is addressing the emerging trends and needs of service outsourcing and e-learning solutions around service excellence. We are an independent global service provider solving the fundamental business challenges our clients face.

oneservice is the first company to offer a complete learning solution on “achieving customer delight through service excellence” with an online academy, blended eLearning and consulting solutions.

We help clients to find the right laboratory equipment, accessories, spare parts and consumables that fit their needs.

The oneservice leadership team is comprised of industry experts who lead and supported global enterprises, regional and local companies and government agencies with consulting, learning solutions, business process- and outsourcing services for more than 25 years.

One partner, one team, with one excellent quality standard. Be delighted.

Headquartered in Switzerland, with subsidiaries in Germany and USA.

MEET THE TEAM

Matthias RaquetChief Executive Officer & Vice Chairman

Executive with 20+ years of experience delivering extraordinary growth and service improvements in the life sciences, diagnostic and managed services industry. Entrepreneurial leader with passion and deep expertise for service excellence and customer journey/experience management. Member of the German project committee to develop the first worldwide standard for “Achieving Customer Delight Trough Service Excellence” and member of the European Project Committee “Service Excellence Systems” in the CEN European Committee for Standardization (CEN/TC 420). Ability to help companies to organizations through acquisition, change, improvement and restructuring projects.

Stephen L. ElliottPresident oneservice North Armerica

15 years CEO and President of Diagnostic Veterinary Services clinical diagnostic lab (1mil in sales) 14 years Vice-President of Western Operations; VCA-Antech Diagnostics (58 million in sales) 8 years Excalibur Lab Specialist (QIAGEN) Sales and Business Development

Prof. Dr. Matthias GouthierAcademic Director

Professor for Marketing & Electronic Services. Director of the Center for Service Excellence (CSE) at the University of Koblenz-Landau, Germany. Since many years he is dedicated to incorporate Service Excellence, Customer- and Employee Delight in his fields of research, teaching and consultant activities. He developed with the DIN SPEC 77224 the officially primal worldwide standard for “Achieving Customer Delight Trough Service Excellence” and initiated and led as chairman the European Project Committee “Service Excellence Systems” in the CEN European Committee for Standardization (CEN/TC 420). Besides, Professor Gouthier and his team are constantly working on projects and studies concerning Service Excellence and Customer Delight and Employee Delight in order to actively support business companies to implement these objectives. He works together with leading companies like Audi, Porsche, The Ritz-Carlton and many more.

OUR PARTNERS

We aim for long-term partnerships with many of the world’s leading organizations to deliver powerful, comprehensive solutions that support and drive our clients essential business processes.

ZAGENO unifies crucial resources affiliated with Biotech products and research kits. With an extensive portfolio, spanning from laboratory glassware to high-end gene editing kits, ZAGENO ensures that you find everything you need to execute your experiments on one single platform.

The Center of Service Excellence is the world-leading scientific institution in the fields of Service Excellence, customer and employee delight as well as Customer Experience Management

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