Consulting 2017-09-14T23:58:35+00:00
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Service experts help you solve business challenges

SERVICE BUSINESS PROCESSES

"oneservice business process consulting supports clients with document, analysis, improvement and automation of their business processes. We leverage the business process modeling framework to improve the capture of business requirements and key process metrics surrounding after sales service. "

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From product development to after sales service

PROJECT SUPPORT

"We can support you with bringing your R&D project to market! Our specialists work with the responsible R&D Team on serviceability, develop all necessary service documentation, define spare parts and catalogues and support the product launch with trainings. In partnership with HSE AG we can also provide full project support including R&D. "

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Product life cycle management by experts

LIFE CYCLE MANAGEMENT

"oneservice can handle your entire after sales life cycle management and perform all product trainings in the areas of hardware, application and software for you. We can manage your 3rd level hotline escalations and maintain documents across the product life cycle. If required, we can also provide onsite customer support in case of escalations. "

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Service excellence management a game changer

SERVICE EXCELLENCE CONSULTING

"Based on our service excellence management concept, we support clients with our consulting services from analysis to implementation. We develop models and concepts of Service Excellence, analyzing the success factors and measuring the maturity level of Service Excellence in your organization. Please contact us for more information. "

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Accelerate growth with new services

SERVICE DESIGN & SALES

"oneservice design consulting combines all activities of planning and organizing people, infrastructure, communication and material components of a service to improve its quality and the interaction between the our clients and their customers. We support our clients in developing innovative services, optimizing existing services, designing new and better customer experiences, customer experience management and most importantly, successfully sellinmg their services. "

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Laboratory compliance

LABORATORY COMPLIANCE & ACCREDITATION

"Laboratory compliance and accreditation is defined as a formal recognition of competence to perform specific tests or calibrations. Accreditation is available to any type of testing or calibration laboratory, be it in the private sector (independent or in-house) or in the government sector. oneservice offers complete support in achieving compliance and ensuring that laboratory’s quality policies are a committed to to good laboratory practice and to the highest quality of service for your testing and calibration activities. "

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