Our Solutions

OEM service, outsourced and excellent

One partner for the full after-sales lifecycle: field service, depot repair, managed & professional services, consulting and learning. One team, one excellent quality standard, delivered on your behalf.

Outsourcing

Your after-sales service, fully outsourced

Hand over the complexity of field service to specialists certified on your platforms, and pay a predictable flat rate, not technician hours.

Professional Service

Field Service & Maintenance

oneservice delivers even the most complex service solutions across hardware, software and applications. Every specialist is an ambassador of your brand at the customer site.

  • Preventive maintenance and corrective repair on-site
  • Multi-platform certified specialists
  • Flat-rate agreements for predictable cost
  • Reduced downtime and travel through local coverage
Field Service & Maintenance
Installation & Training

Customer Oriented

Installation & Training

Installing and training a customer solution may span equipment, software, applications and interfaces, a critical step in the customer journey we help you get it right the first time.

  • Equipment install, configuration and interfacing
  • Application and operator training
  • Smooth go-live, faster time-to-value
  • A strong first impression for your brand

State of the Art

Turn-Key Depot Repair

Repair and maintenance for smaller equipment can be completely outsourced to our state-of-the-art repair centers, with fast turnaround and the highest quality.

  • End-to-end depot repair and overhaul
  • Refurbishment and logistics from our hubs
  • Fast turnaround, tracked and documented
  • 1,700+ m² repair capability in Germany alone
Depot Repair & Refurbish

Beyond outsourcing

Managed & professional services, consulting and learning

Managed & Professional Services
Asset & lab management, life-cycle management, project support, validation & calibration — compliance always in focus.
Consulting
We solve service-business challenges across the full journey — from product development to after-sales.
Learning, Academy
The Service Excellence Academy trains your teams — efficiently and effectively — to deliver customer delight.

Choose from two off-the-shelf business models

Model A · oneservice is your team

We act as the intermediary for you, guaranteeing excellent service and taking full responsibility for maintaining and servicing equipment at the end user’s site. Your customer experiences your brand, delivered by us.

Model B · integrated in your team

The end user submits a request to you; it is forwarded to oneservice, which takes charge of providing the service and managing planning. We fulfil every request, invisibly inside your value chain.

Why oneservice

The commercial case for outsourcing

01
One-stop solution
A single point of accountability for everything after the sale — broader reach, comprehensive coverage.
02
Flat-rate pricing
Predictable service agreements instead of unpredictable technician-hour billing.
03
Economies of scope
Specialists certified across many platforms — like a Swiss knife — do more for less.
04
Global coverage
A worldwide technician network close to your customers cuts downtime, travel cost and CO₂.
05
Certified by you
Trained and certified on your systems — we walk in your shoes with every interaction.
06
Sustainability
Shorter travel distances mean lower emissions and a more efficient, cost-effective solution.
07
Reduced downtime
A technician close to every site means faster response and higher uptime for your customers.
08
Compliance & quality
Validation, calibration and documentation keep your customers audit-ready and compliant.

Optimize your service. Increase your coverage.

Tell us about your installed base and service footprint, we will show you how outsourcing to oneservice lowers cost and raises satisfaction.