Professional trained experts
FIELD SERVICE & MAINTENANCE
"oneservice has the resources and expertise to deliver the most complex service including hardware, software and applications. Our service specialists are experienced professionals. All our specialists are ambassadors of our service excellence concept and trained through our service excellence academy."
Important step in the customer journey
INSTALLATIONS & TRAINING
"The installation and training for a customer solution can contain equipment, software, applications and interfaces. It is an very important step in the customer journey. We understand this and we can offer solutions to support you in this step."
Turn-key depot repair service solutions
"oneservice offers end-to-end depot repair. Repair and maintenance for smaller equipment and devices can be completely outsourced to our state of the art service repair centers. With fast turnaround times and highest level of quality we ensure that your customers stay operational as much as possible. "
Managed in our service repair centers
REFURBISH & OVERHAUL
"Whether you have equipment that needs to be regularly overhauled, modernized, replenished with new consumables and parts, updated or even completely refurbished, we can take care of all for you. You can outsource this processes completely to us. "
Outsourcing instrument and spare part management
LOANER-DEMOPOOL & SPARE PARTS
"From handling loaners and demo-pool devices to spare parts shipping and storage, we can offer various outsourcing options to support your operations. Low downtimes and fast, first-attempt repairs of equipment are dependent on the availability of spare parts. oneservice can offer highly efficient spare parts logistics for your service operations. We can manage instrumentation and spare parts from active or phased out product lines."
Phone based technical support
"Customer experience in service starts with the technical support hotline. We understand this important step in customer service and can provide regional and local team setups, scalable and tailored to support your customers. Our goal is to create a seamless service experience with our phone based support, from first call fix to dispatch of a service specialist. "
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